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Thursday, 4 April 2019

Professional Hoarding Practitioner Training

Do you work with people with issues related to hoarding? 
Have you thought of working with people who exhibit hoarding behaviours, but want some reassurance before giving it a go?
The aim of our one-day courses is to teach professional practitioners about some of the challenges and stigmas we face when working with people affected by extreme clutter.
By the end of each day you should have a better understanding of some of the complexities you’d be letting yourself in for by working with people who live with extreme amounts of clutter, and whether the it makes sense for you personally, or for your business.
Who attends?
Our training has been highly acclaimed by:

  • Environmental Health Officers
  • Charity workers
  • Professional Organisers
  • Community Health Officers
  • Housing Officers
  • Care workers
  • Social workers
  • Specialist support workers
  • Occupational Therapists
Our aim is to end up with a community of professional friends and colleagues who follow common best practices when working with people affected by hoarding behaviours, and support each other through what can be challenging and sometimes emotionally draining experiences.
There will be plenty of opportunities to ask questions and share knowledge and experiences – please help us make the day as interactive as possible.


Venues & Dates
- 11 March
- 13 June
- 12 September
- 5 December

Cost per person: £195 including refreshments & lunch 
Course content:
  • Hoarding Disorder Overview
  • Traits of Hoarders
  • Some Common Reasons for Saving
  • How to Assess a Hoarding Situation
  • Tactics and How to Develop Them with the Client
  • Some Techniques
  • Social Services
  • Multi Agency groups
  • Practical Challenges
  • Is it right for you or your business? 
  • Hoarder support – groups, self help
  • Safeguarding ourselves
Pre-training requirements - No requirements

To book please contact Jo Cooke -  

Testimonials - Here's what people have said about our Stage 1 training
"Excellent training. Thoroughly enjoyed the level 1 course"
Paul Cooper - Hoarding Disorders UK

"All aspects of today’s training were exceptional. Certainly very though provoking. Gained additional knowledge and understanding. Sincere thanks to you all".  
Gail Tranter, Environmental Health, Newark & Sherwood DC - October 2018

I just wanted to say ‘Thank you’ for a informative and useful training day today. I left the day feeling informed and keen to learn more. You are all very inspiring women".
Anon – July 2018
"The training left me wanting more even though I am still not sure that dealing with serious hoarding clients is for me. So, I would like to come to level 2 when you run it.
I also think that the work that the three of you do is nothing short of amazing. As I said to you yesterday, this seems more like a vocation. It was so interesting to hear some of your case studies and also very moving".
Mary D – July 2018

       15 March
       14 June
       13 Sept
       6 Dec

Cost per person: £195 including lunch and refreshments

Course overview:
This one-day course expands on Clouds End’s/Hoarding Disorders UK’s/Rainbow Red’s Hoarding Awareness Training for Professional Practitioners Stage 1 training, and examines in more detail (through practical case study exercises) some of the proven techniques and tools used by professional organisers and agencies to help hoarders achieve a more functional and energising environment in which to live.

By the end of the day you should have an understanding of current best practice processes and be able to use a number of risk assessment and measurement tools designed to empower you to help people affected by extreme cluttering and hoarding behaviours make a positive and sustainable difference to their homes and their lives.

Course content:
  • Getting through the door (if you’re lucky)
  • How to stay there and how to make progress - Motivational Interviewing & change
  • Assessments, measuring progress & the importance of evidence-based reporting
  • Safety in the home - from a member of the Fire and Rescue Service
  • Hoarding taskforces, multi-agency groups & hoarding protocols
  • What to do in extreme situations – eviction, squalor (Environmental Health), animal hoarding
  • Safeguarding, wellbeing, legal considerations (Mental Capacity Act 2007, Mental Health Act, Care Act 2014) & Advocacy
  • After care for your client – self-help; ongoing support
  • Protecting yourself and your business – including contracts, pricing & credit control, DBS checks, insurance
  • The voice of a hoarder
Pre-training requirements - It will make MUCH more sense if you've attended our Level 1 training!

To book please contact Jo Cooke -  

Testimonials - Here's what people have said about our Stage 2 training

"Very well presented, very clear and easy to understand.  Trainers are very knowledgeable and thoroughly enjoyed it. Look forward to Level 3 :-)"

"Really enjoyed this course, very empowering, thank you"

"Another brilliant day - motivating!"

       25th October 2019

It's not about the stuff - it's about the people

Cost per person: £195 including lunch and refreshments

Course overview: 
  • Introductions
  • Level 2 re-cap & reflections
  • Case study exercises
  • Personal lived experiences of being "helped" - from a person with hoarding behaviours
  • Readiness for change
  • Applying motivational interviewing and other techniques in the context of working with hoarding behaviours
  • Putting the techniques learned into practice with role playing exercises
  • Lessons learned

Pre-training requirements:  Must have attended Stage 2 of our Professional Hoarding Practitioner training (and preferably Stage 1 too) 

To book please contact Jo Cooke -  

About the Trainers

Heather, Jo and Cherry are all ILM* and NCFE* Accredited trainers.

*Training Accreditations:  
  • ILM = The Institute of Leadership & Management
  • NCFE = a registered educational charity

Between us we have over 20 years’ experience of working with people with extreme cluttering and hoarding problems, and regularly deliver training, coaching and advice to a variety of organisations including housing associations, mental health teams, charities, fire and rescue services and social care teams.  

Heather Matuozzo founded the social enterprise Clouds End CIC in 2007, and is a professional trainer, declutterer, and activist for people who hoard. 

She co-founded the Pan London Hoarding Task Force and National Hoarding Task Force initiative, and runs three hoarder support groups in the West Midlands. 

Heather has taken part in BBC’s documentaries including Britain’s Biggest Hoarders; talks frequently on the radio; is Chair of the charity HoardingUK, and is an associate trainer for the mental health charity MIND.

Jo Cooke is a Director of the Community Interest Company Hoarding Disorders UK, and also runs her own professional organising and decluttering business Tapioca Tidy.

She has been featured in The Guardian newspaper, and is the author of the book “Understanding Hoarding” which is fast becoming the “go to manual” for hoarders, their families and agencies that work with people exhibiting hoarding behaviours.

Jo runs hoarding support groups in Bracknell and Newbury, and was a finalist in the Venus Awards’ Lifetime Achievement Award 2018.


Cherry Rudge of Rainbow Red is the daughter of a hoarder, and a former Marketing, PR & Partnerships Officer and Acting President of The Association of Professional Declutterers & Organisers (APDO). 

She was a Member of The Chief Fire Officers Association’s Hoarding Working Group, and helped organised the first ever UK Hoarding Awareness Week in 2014.

Cherry is a Dementia Friend, volunteers at an ADHD/Autism Support Group, and devised the Hoarding Ice-Breaker form to empower people whose health has been affected by disorganisation, clutter and hoarding to start a conversation with a GP or medical professional, so they can be signposted for appropriate treatment and practical support.


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